This website is owned by Charlotte Grierson and our principle activity is designing and making woven accessories.
These terms do not supersede statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which we operate. These terms and conditions constitute an agreement between you (‘the buyer’) and Charlotte Grierson (‘us’ or ‘we’). By using this website and making purchases from Charlotte Grierson you agree to these terms and conditions. Charlotte Grierson may change these terms at any time, please review these terms and conditions regularly to make sure you are aware of any changes made. If you do not agree to all the following terms you should not use this site.
These terms and conditions are governed by the laws of England and agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.
If you have a concern or queries relating to these terms and conditions you can e-mail Charlotte Grierson using the form on the contacts page of this website, or write to:
Charlotte Grierson Product Details
Charlotte Grierson’s products are subject to availability. If a product is out of stock at the time when we receive your order, we will inform you and you will be given the following options:
For scarves from the Mill Woven Collection:
- to wait until the products are available from stock, or
- cancel the order and receive a full refund within 28 days.
For scarves form the Handwoven Collection:
- as these scarves are one-off, you have the option to choose a different scarf of the same value or
- cancel the order and receive a full refund within 28 days.
We have tried to display as accurately as we can, the true colours of Charlotte Grierson products, however we can not guarantee that the colour of a Charlotte Grierson product as delivered will replicate how it appeared to you on-screen, as this is dependent partly on your computers display screen and how you perceive colour.
All sizes and measurements, concerning Charlotte Grierson products are as accurate as we can make them. Slight variations may occur as the majority of the collection is handmade.
We aim to continually update the Charlotte Grierson site and may have promotions that are not available from our other stockists.
Rights of Charlotte Grierson
We reserve the right to periodically update prices on the website, which cannot be guaranteed for any period of time. Charlotte Grierson will make every effort to ensure prices are correct at the point at which the buyer places an order.
Charlotte Grierson reserves the right to withdraw any Charlotte Grierson products from the website at any time.
Charlotte Grierson will not be liable to anyone for withdrawing any Charlotte Grierson products from the website or for refusing to process an order.
Orders and Deliveries
Most items are either handwoven or hand finished and in some cases there may be a delay in sending, we will contact you if there is an excessive delay with the despatch of your order.
Items will normally be despatched within 5 working days of acceptance of an order.
Items for delivery within the UK will normally be sent using Post Office 'Special delivery' service. Delivery times will vary according to how quickly Royal Mail delivers.
Orders to destinations within the EU will normally be sent using Royal Mail International Confirmed Delivery service with a flat rate of £11.00, that is added to your order when you purchase a product from Charlotte Grierson. Delivery times will vary according to how quickly Royal Mail delivers.
Orders to all other world destinations will normally be sent using Royal Mail International Confirmed Delivery service with a flat rate of £12.00, that is added to your order when you purchase a product from Charlotte Grierson.
Delivery times will vary according to how quickly Royal Mail delivers.
We recommend placing your orders early at particularly busy times, (such as Christmas) to make allowances for delivery delays.
We reserve the right to decline to fulfil orders for any reason, including a Charlotte Grierson product that has been mis-published such as its specification or price. Orders are regarded as offers that we are entitled to accept or decline. If there are any problems with your order we will contact you.
We will send you an e-mail to confirm when your order has been sent.
All deliveries require a signature so please supply us with an address at which a parcel can be signed for. Within the UK, if you miss a delivery it will be taken to your nearest Royal Mail sorting office where you can arrange redelivery or to collect it.
Risk of Charlotte Grierson products shall pass to the buyer upon delivery of the Charlotte Grierson products, or where the buyer fails to take delivery at the agreed time, at the time of delivery was attempted.
Title of the Charlotte Grierson products shall not pass to the buyer until payment of the price has been made in full.
You acknowledge that all copyright, trade marks and other intellectual property rights in and relating to Charlotte Grierson products are owned by us. No one may copy from, distribute, show in public or create any derivative work from Charlotte Grierson site or products.
Price and Payment
Item for delivery within the UK are delivered free of charge.
The total purchase price, including delivery charges, will be displayed on the buyers shopping page prior to confirming the order.
After the order is received Charlotte Grierson shall confirm by e-mail the details, description and price for the Charlotte Grierson products together with information on the right to cancel if the buyer is a consumer.
Payment of the price must be made in full before the despatch of the Charlotte Grierson products. Customers sending payment via cheques may encounter a large delay in their order being despatched as we will normally need to clear a cheque.
Payments are processed at the time of ordering, however we only process orders that have been screened and accepted by PayPal. For details of countries and cards accepted by PayPal, visit www.paypal.co.uk
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer does not authorise payment, we can not process the order.
In the event that your order is flagged by a 'warning' or 'caution' from PayPal, we will contact you for further information required. Without this further information being given within 3 working days, we will cancel your order and you will be refunded by PayPal.
When giving address details please note that there is a difference between the delivery address and invoice address areas of the order form. Your billing address is where your credit/debit card is registered to.
For overseas deliveries you, as the purchaser are responsible for any other taxes or duties (such as import duties) payable on Charlotte Grierson products, not us.
Our Returns Policy and Cancellation of Your Order
We understand that you may sometimes want to return items that you are not happy with. You have the right to cancel an order for a Charlotte Grierson product, beginning from 7 working days following the first working day after the day on which you receive it. A working day is any day except Saturday, Sunday and UK public holidays.
You can cancel an order for a Charlotte Grierson product by e-mailing:firstname.lastname@example.org
If you cancel during this 'cooling off' period, you must return the Charlotte Grierson product to us at your own cost within 14 days of the date you cancelled. You must take care of the Charlotte Grierson product while you have it, and items must be returned to us in perfect condition, with original packaging. If you cancel during the 'cooling off' period and return the Charlotte Grierson product, in good condition, then you will receive a full refund of the price you paid for your Charlotte Grierson product. If you fail to return the Charlotte Grierson product in good condition to us within 14 days, then you will be responsible for payment of the price of the Charlotte Grierson product.
If you want a refund on a discounted Charlotte Grierson product then you will be refunded the discounted price.
You remain fully responsible for Charlotte Grierson products until they are received, returned items must be sent by recorded delivery as no responsibility can be taken for lost goods in transit. The address to return your items to is:
Studio 306, Cockpit Arts
London SE8 3DZ.
Where returned Charlotte Grierson products are found to be damaged due to the buyer's fault the buyer will be liable for the cost of remedying such damage.
The buyer shall inspect the Charlotte Grierson products immediately on receipt and shall notify Charlotte Grierson by e-mail using the form on the contacts page for the website within 7 days if the Charlotte Grierson products are damaged or do not comply with any of the Agreement. If the buyer fails to do so the buyer will be deemed to have accepted the Charlotte Grierson products.
Where a claim of defect or damage is made, the Charlotte Grierson products shall be returned by the buyer to Charlotte Grierson within 28 days of delivery. In the unfortunate event that your Charlotte Grierson product is in fact faulty, Charlotte Grierson will pay for your return postage. Charlotte Grierson will either give you a full refund including delivery charges or provide a replacement product including delivery charges.
Returned items must be clearly marked with the order confirmation number, in order to obtain a refund or replacement.
If your item is to be exchanged it will be sent within 5 working days of receiving your return.
We warrant that Charlotte Grierson products will be made with care and skill and with the intention of meeting our specifications for them. However we cannot and do not guarantee that Charlotte Grierson products will meet your requirements. If you are not satisfied, please refer to our returns policy above.
Except as may be implied by law where the buyer is dealing as a consumer, in the event of any breach of these Terms and Conditions by Charlotte Grierson the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the Charlotte Grierson products and Charlotte Grierson shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
Nothing in this Agreement shall exclude or limit the liability of Charlotte Grierson's for death or personal injury resulting from our negligence or that of Charlotte Grierson’s agents or employees.
No waiver by Charlotte Grierson (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
Charlotte Grierson shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from the events or circumstances outside of its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant machinery or shortage or unavailability of raw materials from a natural source of supply, and Charlotte Grierson shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
Changes to Terms and Conditions
Charlotte Grierson shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the buyer upon making the purchase.